Healthcare Chatbot Using AI/ML

Jan–April 2022

Many new surveys and research have propounded that most countries in the world are experiencing the highest stress level, be it due to financial slowdowns, pandemics, climate change, or any other global, national or personal event. Experts prefer to even use the term “collective trauma” at this point. With this scenario going out of control, the demands of psychological practitioners, health care providers, therapists, and psychologists have skyrocketed as people seek more and more help or even treatments for their mental health improvements. Many psychologists are even working beyond their capacity and have received doubled client references; some have also tried to expand access to people via hybrid sessions.

Medical Healthcare chatbot

Client’s Demand

The client proposed the idea of building a mental health AI Chatbot with the aim of providing an accessible and scalable solution that provides an interactive means for engaging users in behavioral health interventions driven by Artificial Intelligence on their mobile phones. They needed the chatbot to engage users and identify their stress type. Further, they also wanted the Chatbot to recommend ideas, blogs, podcasts, meditation, and more to help them cope with their mental or emotional state of affairs.

 

Our Solution- The AI/ML Powered Chatbot

Our developers and designers approached AI-powered Chatbot development with the formulation of seven use cases of user interaction. (e.g., stress due to micromanagement of the boss).

 

Detection and Recommendation Using ML Models

The detection of behavioral patterns, sentiments in the message, stress levels, and mental position paired with suitable recommendations (of podcast, training, tools, resources, etc.) are powered by ML Models for each use-case. These will help users solve their problems, which will mostly be w.r.t Healthcare, Stress, Behavior, etc. For example, the application will conduct an online chat conversation via text and detect the cause of stress so that the system can recommend a solution for the same, eradicating the need for a human agent. 

The algorithm will use the input data and known responses to the data (output), and train a model to generate reasonable predictions for the response to new users and even the existing users that use the app again. 

Therefore, using existing conversation data, the chatbot will understand the type of questions people ask. Using Machine Learning & NLP (Natural Language Processing) to learn context and even perform context analysis, it will analyze correct answers to those questions through a ‘training’ period and continually get better at answering those questions in the future, which will lead to a better response rate.

The basic or the first use case includes

  1. Use existing questionnaires to generate an ML model
  2. Create an API to parse the conversation data to understand the type of response to the predefined questions. 
  3. Analyze and evaluate the answers and generate ratings/points for each user. 
  4. Use these points/ratings to recommend the predefined solutions for each use case. 

Impact

We provide automated support for students who have difficulties understanding the Bot on our products. People found it easier to interact with the Bot because they felt as if they were conversing with an actual human and not a computer program. This AI chatbot helped so many people that we received over 2200 reviews in just one week. This also allowed the Bot to understand how people respond to different replies that the Bot gave them. 

Results:

  • 83% Improvement in Mental Health of students
  • 30.12% Decrease in stress level
  • 27% An increase in the number of students who sought mental health help.
  • Increased total messaging response by 100%
Medical healthcare chat

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